Questions, answered.
Everything you'd want to know before booking. Don't see your question? Just ask.
Do I have to wait in a rental car line?
No — that's the whole point. Book and pay online, sign your rental agreement, and verify your ID before you land. From Sky Harbor baggage claim, a short 5-minute shuttle takes you straight to the Pre-Flight parking garage, where your vehicle is already clean, fueled, and waiting. No counter, no line, no parking fees — it's all part of the service.
Do I need to sign anything?
Yes — a digital rental agreement, signed right after payment on your phone or laptop. Takes a couple minutes.
How does ID verification work?
We use Stripe Identity for a quick, secure check — a photo of your license and a selfie holding it. We confirm your name matches the reservation, your license isn't expired, and that's it. No separate account or app needed.
What's the minimum age to rent?
21, and every driver of the vehicle needs a valid driver's license.
What's Renters Collision Protection (RCP), and do I need it?
It's an optional add-on that reduces what you're responsible for if the vehicle is damaged during your trip. You can accept or decline it when you sign your agreement — priced per night, added as a separate charge. If you're covered through your own auto policy or a credit card benefit, you're welcome to decline it, just make sure that coverage actually extends to a rental.
What's the fuel policy?
Return the vehicle with the same fuel level you received it. If it comes back with less, the difference is charged to your card.
What if the vehicle comes back dirty?
A reasonable cleaning fee (up to $350) applies if it's returned substantially less clean than when you picked it up. Normal road-trip dust and dog hair isn't what we're talking about — just don't hand it back a mess.
Can I change my dates after booking?
Yes — log into your account and adjust your trip dates directly. If the new dates cost more or less, the difference is automatically charged or refunded to the card on file, and we'll confirm the change right away.
What if my flight is delayed or my plans change?
Message us. We're a real family business, not a call center — we've worked through delayed flights and last-minute rebooking with guests before and we'll do what we can to make it work.
Where do I actually pick up and drop off the vehicle?
In Phoenix, it's a quick shuttle from Sky Harbor baggage claim to the Pre-Flight parking garage. Exact details for your specific vehicle are sent once your booking and ID verification are complete.